Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoInnovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoAs the hospitality industry attempts to recover from the pandemic, with vaccines and global reopenings offering a glimmer of hope, a new challenge has arisen: despite the return of travel, hospitality operators cannot find enough employees to meet the rise in demand. Â
The hospitality industry is facing a major labor shortage. After COVID-19 fueled industry-wide layoffs, many being entry-level workers, few are willing to return; in a recent Q2 2021 survey of 13,000 workers by Joblist, one-third of all former hospitality workers responded that they would not be considering returning to the industry in any capacity. As recruiting and retaining staff becomes another source of pressure for hoteliers, insufficient labor adds yet another challenge to effectively meeting guest needs and delivering a personalized experience in a rapidly changing hospitality environment.
However, as technology continues to play a critical role in the industry’s recovery, the integration of new solutions can give employers a competitive edge in recruiting new staff and aid in retaining staff by reducing labor costs and offering the critical support frontline workers now need.
Provide Support & Simplify Tasks through Connectivity
The emergence of technological connectivity, or the ability to link and communicate seamlessly across multiple systems, creates even further opportunities to boost employee satisfaction and retention rates by providing critical support to frontline workers. Not only does this technology streamline labor management, but by simplifying many of a property’s functions, new staff can be effectively trained more quickly. Â
Designed to streamline connectivity within a property, industry-leading PMS solutions can share relevant data across a property’s internal systems, eliminating time-consuming labor and swiftly identifying potential problems. Enhanced task management features promote connectivity and enhance staff collaboration by utilizing property data and communication channels to assist hoteliers in assigning and managing tasks for frontline staff. All relevant guest data and task information becomes immediately accessible on an intuitive mobile interface, allowing employees that identify potential issues to immediately access the tools necessary to implement a solution, or swiftly connect staff with the right team.
From an individual location to an enterprise chain, get the most modern, comprehensive property management solutions for managing your hospitality business.
Task management features can further promote interoperability by allowing staff to easily assist guests whenever a need arises. Two-Way guest communication allows guests to send requests over SMS, enabling real-time staff responses. To further enhance the guest experience, centralized text services can automatically keep guests informed of their request status and allow for easy and efficient interaction between guests and staff throughout the booking and check-in process.
When personnel can leverage digital connections, they can more easily access the critical support systems they need, boosting operational efficiency and improving employee satisfaction and engagement.
Promote Employee Safety & Streamline Operations with Contactless Solutions
The pandemic led to a widespread adaptation of several contactless solutions. Not only are these solutions vital to meeting emerging guest demands, but continual innovation and adaptation of contactless solutions will play a key role in promoting staff safety and reducing labor.
New POS and guest room management system features like mobile check-in/out and self-service kiosks ensure staff safety by reducing physical contact, while simultaneously automating front-desk labor. Similarly, mobile ordering apps and in-store kiosks can further allow staff to meet guest F&B needs while minimising contact. By introducing contactless solutions, critical labor resources are freed up, allowing staff to focus on other tasks to meet guest needs. When guests are given the enhanced, personalized experiences they expect, staff receive fewer complaints; through this, a safe and positive work environment is promoted, and frontline staff are left with a greater feeling of accomplishment.Â
Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.
Use Data to Identify Actionable Insight on Staff Performance
Utilizing data can be a critical tool in understanding an operator’s workforce. By using POS and PM analytics to track employee performance, hoteliers can collect and analyze valuable data like check averages, F&B table turn times, item sales and more. Managers can then acknowledge employees for their outstanding performances and identify those who may need additional training, boosting staff retention and satisfaction by assisting operators in determining which employees should be promoted, or identifying a staff member who may be in danger of quitting.
With labor resources stretched thin, utilizing POS and PMS analytics can aid in developing a well-structured scheduling framework by anticipating guest demand. In doing this, hoteliers can prevent understaffing or overstaffing by creating the ideal balance with service quality. To further boost operational efficiency, an integrated, web-based scheduling system allows managers to create schedules according to an employee’s specific skills. Using prior periods sales trends, managers can forecast labor needs more accurately, considering historical performance when creating schedules.
As technology’s role in hospitality changes and basic hotel functions are continually automated, future innovations are likely to emerge. With the right tools in place, hoteliers can provide employees with the critical support they need, improving employee satisfaction and retention rates during the time it’s needed most.