Home

×
fb twitter linked instagram

Follow Us

WHAT'S THE BUZZ IN HOSPITALITY?

Omnichannel: The Future of Guest Engagement and Experience

Dec 19, 2019


Multi- and omnichannel approaches differ in that the latter puts guests at the center to ensure an entirely consistent, unified experience at every touchpoint as opposed to merely enabling the individual touchpoints. Or if you prefer, think of it this way: multi-channel includes many, while omnichannel includes all.

https://bluetoad.com/publication/?i=638719#{%22issue_id%22:638719,%22publication_id%22:%2238164%22,%22page%22:40}

Industry Report

Revenue Beyond the Room
The 2024 Global Hospitality Study
Download Study

Upcoming Events

Apr 27 - May 1, 2025
Marriott MSB GM Conference
Music City Center, Nashville, TN
Register Now

Apr 28 - 29, 2025
2025 Southern California Regional Tribal Technology Forum
Pechanga Resort Casino, Temecula, CA
Register Now

May 6 - 9, 2025
Inspire 2025 - Agilysys Annual User Conference
Hilton, Austin
Register Now

May 11 - 14, 2025
NSAA National Convention
Marco Island, FL
Register Now

May 8, 2025
AHICE Asia Pacific 2025
Adelaide Oval, South Australia
Register Now

May 19 - 20, 2025
TribalHub Regional 2025 Midwest
Potawatomi Casino Hotel, Milwaukee, WI
Register Now