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RESOURCES

WHAT'S THE BUZZ IN HOSPITALITY?

3 Guest Behaviors that Define Hospitality Technology

Oct 08, 2019

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is expected to grow nearly two-fold by 2036. As the travel market expands, so too will the demands of hospitality markets everywhere.

Accommodating for the anticipated growth, today we share a handful of the top hospitality technology strategies, and why each is worth consideration:

The increased use of mobile devices has prompted investments in technology that enhance guest convenience. Digital engagement for smartphone check-in, SMS messaging, and mobile room keys will only increase in demand through 2020. More than 50% of hotels and resorts have implemented or have plans to implement these and other mobile and self-serve technologies.
Expectations for fast Wi-Fi extends location services for guests with the added benefit of mobilizing staff for increased guest interaction. To meet current demand and to plan for future expansion, roughly 70% of hotels and resorts worldwide have implemented or are planning to implement more reliable wireless access.

Learn More About Our Solutions

Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.

3. In exchange for priority service, customized offers and loyalty rewards, a majority of guests are willing to share personal information, such as gender, age, and email address. Personalized guest service is a top driver for the future of hospitality technology. More than 70% of hotels and resorts have plans to use or are already using guest data analytics to identify individual preferences and create highly-customized perks.

Advances in technology will be met with guests who place still higher demands on their hospitality experiences. Mobility, self-service, and data analytics underpin the future of hospitality technology.

The 2024 Global Hospitality Study

The 2024 Global Hospitality Study

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