Authored to Kathrin Cockhill, Senior Business Development, Agilysys 

At Agilysys, our commitment to the hospitality industry goes far beyond technology. While we’re proud to deliver solutions that help operators elevate the guest experience, we recognise that the true heartbeat of hospitality lies in its people. That’s why we’re proud to announce a new partnership with Hospitality Action — the UK’s leading charity supporting hospitality workers through times of personal and professional hardship. 

As one of the first hospitality technology providers to formally partner with Hospitality Action, we’re reinforcing our people-first values and deep-rooted focus on the sector it solely serves. From mental health and financial challenges to long-term illness, the support provided by Hospitality Action is wide-reaching and vital — and we’re honoured to contribute to that mission. 

To delve deeper into the partnership and what it represents, Hospitality Action caught up with Kathrin Cockhill, Senior Business Development. 

Tell us a little about Agilysys, your company culture and what makes you unique? 

Agilysys is a global leader in hospitality technology, but at our core, we’re a people-first business. What sets us apart is our 100% focus on hospitality – unlike others in the tech space, we serve only this industry. That gives us a deep understanding of its unique challenges and opportunities. Our culture is rooted in innovation, integrity, and care – both for our customers and the guests they serve. We’re passionate about helping operators create seamless, personalised experiences, but we also recognise the people behind those experiences. It’s that balance of cutting-edge technology and human empathy that makes us different. We’re proud to stand alongside hospitality businesses, not only as a technology partner, but as part of the industry’s fabric. 

How does supporting Hospitality Action align with Agilysys’ values and goals? 

At Agilysys, we believe that hospitality is – above all – about people. Our technology is designed to empower teams to deliver exceptional service, but we also understand that even the most dedicated professionals can face personal or financial difficulties. Partnering with Hospitality Action aligns perfectly with our mission to support the long-term health of the sector. It’s about more than business outcomes – it’s about compassion, resilience, and doing the right thing. This partnership enables us to give back to the very people who make hospitality what it is. By supporting Hospitality Action, we’re living out our values in a tangible way – helping to safeguard the wellbeing of those who make guest experiences possible. 

What do you believe sets Hospitality Action apart from other industry charities? 

Hospitality Action stands out not only for its longevity, but for its unwavering focus on real, practical support. The charity understands the unique pressures hospitality professionals face – from unpredictable hours and financial strain to mental health challenges. What’s truly inspiring is the breadth and depth of the help provided: from urgent grants and confidential helplines to long-term counselling and wellbeing initiatives. Their response is always human, compassionate, and grounded in the needs of the individual. As the first hospitality tech provider to formally partner with them, we admire their proactive, empathetic approach. They don’t just talk about change – they deliver it, helping thousands of people through life’s toughest moments. 

What impact do you hope your support will have on those we assist? 

Our hope is that our support helps Hospitality Action continue its vital work – offering a safety net for those who need it most. Whether it’s funding for urgent grants, participation in wellbeing initiatives, or helping raise awareness through research like the Taking the Temperature survey, we want to amplify the charity’s reach and impact. Hospitality professionals are the backbone of our industry, and they deserve to feel supported and valued, especially in challenging times. If our partnership helps even one person feel less alone, or gives them the strength to keep going, then it’s worth every effort. We’re proud to be part of a movement that puts people’s wellbeing at the heart of hospitality.