
Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
GoFrom an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
GoDesigned to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
GoHospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
GoWhether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
GoWhether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
GoYou’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
GoA leader in casino hospitality management solutions who respects the sovereignty of your nation.
GoSmooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
GoIdentify emerging dining trends while aligning coverage with demand and capturing more revenue.
GoDelight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
GoEnd-to-end foodservice management software solutions for optimum productivity and profitability.
GoOptimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
GoAccess our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
GoLearn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
GoWatch and learn what Agilysys customers have to say about their experiences with our solutions.
GoAn in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
GoHear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
GoWatch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
GoImportant research and studies from across the hospitality industry. Find out what thought leaders are saying.
GoAgilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
GoDiscover how Agilysys customers like you are using our solutions to improve their business and guest experience.
GoWith the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
GoSee what Microsoft products and versions are currently support by Agilysys.
GoJul 29, 2022
-- Eight Agilysys solutions work together to maximize Return on Experience across casino, racetrack and hotel operations --
ALPHARETTA, GA — JULY 25, 2022 — As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated staff shortages and 49 percent characterized them as “severe.” At the same time, the American Express Travel 2022 Global Travel Trends Report shows travelers expect higher-level returns than simple relaxation from traveling, with 81 percent of respondents agreeing that, “they want the money they spend while traveling to go back to the local community”, and 62 percent agreeing they want to be “more thoughtful about the experiences they have when traveling.”
The AHLA survey shows 90 percent of properties now offer wage incentives to help fill the more than 130,000 open positions in the United States alone. Innovative properties are going further by elevating and synthesizing technology systems to improve capacity, work processes, and decision-making for staff members while also empowering guests to create unique and personalized experiences.
One example is Prairie Meadows Casino, Racetrack, & Hotel, which is building on the advantages it derives from Agilysys’ inventory and procurement (I&P) automation solution, by deploying seven additional Agilysys solutions that work together across functions and operations to maximize Return on Experience wholistically. Together, the additional Agilysys solutions automate the following functions: point-of-sale (POS); property management (PMS); mobile reservations for rooms and activities; mobile check-in; mobile keys; secure document management for identification scanning, electronic signature capture, and electronic waiver archival; mobile housekeeping, maintenance and preventative services; and sales and catering for efficient conference and event management.
Adding PMS and POS to I&P means Prairie Meadows has all three Hospitality Core Solutions in the Agilysys Hospitality Cloud™ working together across the property. The additional five solutions are part of the Agilysys Hospitality Cloud Experience Enhancers™ collection of solutions that work with POS, PMS, or I&P to deliver specific augmentations such as mobile capabilities, payment flexibility, or digital efficiencies.
Collectively the solutions automate and elevate guest and staff experiences across the property’s 168-room hotel; three-floor, 85,000-square-foot casino featuring slots, table games, a sportsbook, and poker tables; a conference and events center including a concert hall; several full-service and quick-serve restaurants; a fully equipped fitness center; and a racetrack that offers live horse racing and simulcast options from May through October each year.
Operating one of only two nonprofit casinos in the United States, Prairie Meadows’ unique business model leverages a nonprofit partnership with Polk County, Iowa to improve the community as well as the lives of its residents. This model aligns the property’s mission with travelers’ increasing desire to have their travel dollars positively impact local communities. Since 1989 the partnership has generated more than $2.1 billion in funding for local initiatives such as funding meals for hungry children, paying for a free medical clinic, renovating local schools, and improving city parks.
Its nonprofit, community-focused model also drives Prairie Meadows to base technology relationships and purchasing decisions on both high-quality excellence as well as cost-efficiency.
“Our positive experience working with Agilysys to streamline our inventory and procurement operations was a core factor in our decision to leverage a broader scope of Agilysys Hospitality Cloud solutions to elevate performance and experiences for both staff and guests across our property,” said Ann Atkin, Senior Vice President and Chief Operating Officer for Prairie Meadows Casino, Racetrack, & Hotel. “It is more vital than ever to attract and retain staff while also delivering better, more personalized guest experiences. We appreciate the expertise Agilysys brings to the table. Their knowledge enables us to advance more efficiently without having to juggle different solution vendors, and yet be confident we have secured the most innovative technology advances given Agilysys’ 100 percent focus on hospitality,” Atkin added.
Don DeMarinis, Senior Vice President for Agilysys, emphasized the advantages deploying solutions across the Agilysys Hospitality Cloud delivers for properties with high aspirations. “It is invigorating to work with customers such as Prairie Meadows who understand the higher-value impact of elevating experiences across their properties by leveraging solutions designed to work in concert to compound results,” DeMarinis noted. “Knowing Prairie Meadows invests back into its local community the dollars it derives through creating more engaging experiences and smoother operations makes working together even more rewarding for the Agilysys team,” he added.
About the Agilysys Hospitality Cloud and Experience Enhancers Collections
ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews. ROE covers longer-term returns gained by ensuring every experience at every touchpoint avoids disappointment and creates a champion. Built to improve ROE through a variety of staff and guest experiences, Agilysys’ Experience Enhancers Collections enable property operators, management
companies and owners to maximize the emotional and empirical returns derived from unifying advanced technology across their operations. Please click here for more information.
About Prairie Meadows
Prairie Meadows began operations as a nonprofit organization in 1989 with the goal of promoting economic development, jobs, agriculture, and tourism in the state of Iowa. Through taxes, grants, and charitable donations, Prairie Meadows has given more than $2.1 billion to the state of Iowa. Prairie Meadows offers slot machines, table games, live and simulcast racing, sports wagering, hotel accommodations, entertainment, and more. www.prairiemeadows.com.
About Agilysys
Agilysys has been a leader in hospitality software for more than 40 years, delivering cloud-native SaaS and on-premise solutions for hotels, resorts and cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company’s software solutions include point-of-sale (POS), property management (PMS), inventory and procurement, payments and related applications that manage and enhance the entire guest journey. Agilysys also is known for its world class customer-centric service. Many of the top hospitality companies around the world use Agilysys solutions to improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India with headquarters located in Alpharetta, GA. www.Agilysys.com
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Contacts:
Media: Jen Reeves, Agilysys, Inc., 770-810-6007, jennifer.reeves@agilysys.com
Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116, jessica.hennessy@agilysys.com or investorrelations@agilysys.com