Solutions
- Food & Beverage Ecosystem
  - Food & Beverage Ecosystem
    Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
    Go
- Hospitality & Leisure Ecosystem
  - Hospitality & Leisure Ecosystem
    From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
    Go
- Inventory & Procurement Ecosystem
  - Inventory & Procurement Ecosystem
    Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
    Go
  - - Agilysys Eatec
    - Agilysys SWS
- Professional Services
  - Professional Services
    Hospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
    Go
  - - Professional & Technical Services
Solution Studios
- Hotels
  - Hotels
    Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
    Go
- Resorts
  - Resorts
    Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
    Go
- Casinos
  - Casinos
    You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
    Go
- Tribal Gaming
  - Tribal Gaming
    A leader in casino hospitality management solutions who respects the sovereignty of your nation.
    Go
- Cruise Lines
  - Cruise Lines
    Smooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
    Go
- Higher Education
  - Higher Education
    Delight students, visitors & faculty, Retain staff, Grow margins
    Go
- Corporate Dining
  - Corporate Dining
    Identify emerging dining trends while aligning coverage with demand and capturing more revenue.
    Go
- Healthcare
  - Healthcare
    Delight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
    Go
- Life Plan Communities
  - Life Plan Communities
    Delight residents & visitors, Retain staff, Grow margins
    Go
- Foodservice Management
  - Foodservice Management
    End-to-end foodservice management software solutions for optimum productivity and profitability.
    Go
- Stadiums
  - Stadiums
    Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
    Go
- Restaurants
  - Restaurants
    A Recipe for Success. Seamless Technology for Restaurant Management.
    Go
- Airports
  - Airports
    Optimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
    Go
Resources
- Articles
  - Articles
    Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
    Go
- Customer Stories
  - Customer Stories
    Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
    Go
- Customer Videos
  - Customer Videos
    Watch and learn what Agilysys customers have to say about their experiences with our solutions.
    Go
- Product Resources
  - Product Resources
    An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
    Go
- Product Showcase
  - Product Showcase
    Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
    Go
- Webinars
  - Webinars
    Watch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
    Go
- Industry Reports
  - Industry Reports
    Important research and studies from across the hospitality industry. Find out what thought leaders are saying.
    Go
Company
- Leadership
  - Leadership
    Learn about our experienced company executives and Board of Directors.
    Go
- Solution Partners
  - Solution Partners
    Agilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
    Go
- Our Customers
  - Our Customers
    Discover how Agilysys customers like you are using our solutions to improve their business and guest experience.
    Go
- Investor Relations
  - Investor Relations
    Find financial reports, filings and information on our corporate governance.
    Go
- News
  - News
    Agilysys in the news
    Go
- Events
  - Events
    With the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
    Go
- Career
  - Career
    There’s always room at Agilysys for another innovative mind and enthusiastic spirit.
    Go
- FAQS
  - FAQS
    Go
Support
- Contact Support
  - Contact Support
    Find out how to engage with the Agilysys Support team.
    Go
- Microsoft Patch Testing
  - Microsoft Patch Testing
    See what Microsoft products and versions are currently support by Agilysys.
    Go
- Payment Center
  - Payment Center
    Find our EFT payment information.
    Go
- RMA Requests
  - RMA Requests
    Submit your Return Merchandise Authorization request.
    Go
- Supply Orders
  - Supply Orders
    Place supply orders for the most commonly required items.
    Go
- Hospitality IQ
  - Hospitality IQ
    Go
Blogs
MyAgilysys
Get a Demo
877 369 6208

〈
Home

× ☰

Explore

RESOURCES

WHAT'S THE BUZZ IN HOSPITALITY?

Research Report: GEM Enables Hoteliers to Increase Revenue and Profit

Apr 12, 2017

Back to all

No one questions the value of providing superior guest experiences. Technology solutions that enable GEM - or Guest Experience Management - are becoming the focal point of practically every customer-facing business. This unwavering focus on guests is especially powerful in the world of hospitality, where the ‘experience’ means more than just offering better guest rooms, well-equipped amenities and stand out service.

Beyond keeping pace with the latest value-add services and modern amenities, hoteliers have long appreciated the importance of interacting with guests in ways that personalize the experience. Hoteliers that exceed guest expectations have done so by becoming increasingly guest-centric. This means placing the wants and needs of guests at the heart of every business decision.

96% of Hoteliers Agree Data is Important for Improving Guest Personalization

With recent advances in technology, GEM is reaching higher levels of effectiveness. By now, virtually all decision makers in the industry have come to view their GEM capabilities and performance as a strategic imperative. It’s an essential function for competing in a modern, hypercompetitive market. And it’s centered around guest data.

Download the Guide Today!

Industry Report

Revenue Beyond the Room

The 2024 Global Hospitality Study

Upcoming Events

Jan 13 - 16, 2025

2025 CoralTree Leadership Forum

Hotel Polaris at the U.S. Air Force Academy

Feb 5 - 9, 2025

CMAA (Club Management Association of America)

Tampa, FL

Feb 11 - 13, 2025

Margaritaville GM & Owners Conference

Feb 17 - 18, 2025

Native Nations GM Exchange

Carlsbad, CA

Feb 20 - 23, 2025

Concord Hospitality

San Diego, CA

Feb 24 - 28, 2025

Sage Leadership Festival

Chicago, IL

POSTED IN GUEST EXPERIENCE

First Post Newer Posts Older Posts Last Post