Solutions
- Food & Beverage Ecosystem
  - Food & Beverage Ecosystem
    Optimizing food & beverage operations and profitability demands a flexible, enterprise-class point-of-sale system. Is yours up to the task?
    Go
- Hospitality & Leisure Ecosystem
  - Hospitality & Leisure Ecosystem
    From an individual location to an enterprise chain, get the most modern, mobile solution for managing your hospitality business
    Go
- Inventory & Procurement Ecosystem
  - Inventory & Procurement Ecosystem
    Designed to optimize foodservice and retail inventory and procurement operations for hotels, resorts, universities, restaurants and others.
    Go
  - - Agilysys Eatec
    - Agilysys SWS
- Professional Services
  - Professional Services
    Hospitality businesses are global, 24/7 operations with complex technology demands. You don’t have to go it alone.
    Go
  - - Professional & Technical Services
Solution Studios
- Hotels
  - Hotels
    Whether you operate a single boutique location or a large hotel chain, there’s an Agilysys hotel solution for you.
    Go
- Resorts
  - Resorts
    Whether you operate a single boutique location or a large complex resort, your property is a unique operation that requires robust solutions supported by an experienced technology partner
    Go
- Casinos
  - Casinos
    You’re more than a gaming operation. You’re a full-service casino resort property and success isn’t about playing the odds, it’s about making the most of every revenue opportunity.
    Go
- Tribal Gaming
  - Tribal Gaming
    A leader in casino hospitality management solutions who respects the sovereignty of your nation.
    Go
- Cruise Lines
  - Cruise Lines
    Smooth seas ahead: technology solutions from Agilysys, a leader in cruise management systems.
    Go
- Higher Education
  - Higher Education
    Delight students, visitors & faculty, Retain staff, Grow margins
    Go
- Corporate Dining
  - Corporate Dining
    Identify emerging dining trends while aligning coverage with demand and capturing more revenue.
    Go
- Healthcare
  - Healthcare
    Delight patients & visitors, retain staff and grow margins with a suite of hospitality solutions for healthcare environments.
    Go
- Life Plan Communities
  - Life Plan Communities
    Delight residents & visitors, Retain staff, Grow margins
    Go
- Foodservice Management
  - Foodservice Management
    End-to-end foodservice management software solutions for optimum productivity and profitability.
    Go
- Stadiums
  - Stadiums
    Innovative F&B and retail POS solutions – so you can deliver the optimal fan experience.
    Go
- Restaurants
  - Restaurants
    A Recipe for Success. Seamless Technology for Restaurant Management.
    Go
- Airports
  - Airports
    Optimizing dozens of food & beverage outlets throughout your facility demands world-class POS performance combined with real-time operating insights.
    Go
Resources
- Articles
  - Articles
    Access our library and read about the latest in emerging technology and other hospitality trends. Find tips and insights on accelerating business growth and improving guest satisfaction.
    Go
- Customer Stories
  - Customer Stories
    Learn why so many businesses, small and large, partner with Agilysys for their hospitality technology needs.
    Go
- Customer Videos
  - Customer Videos
    Watch and learn what Agilysys customers have to say about their experiences with our solutions.
    Go
- Product Resources
  - Product Resources
    An in-depth collection of product information and datasheets. Read about the latest in hospitality technology features designed to solve the challenges faced by hospitality professionals around the globe.
    Go
- Product Showcase
  - Product Showcase
    Hear from industry professionals about the latest advancements, including tips and tricks, in hospitality and emerging technologies. Check out the library of demo videos and webinar recordings.
    Go
- Webinars
  - Webinars
    Watch and learn about the latest in successful technology trends and hear from hospitality professionals in this selection of interactive videos.
    Go
- Industry Reports
  - Industry Reports
    Important research and studies from across the hospitality industry. Find out what thought leaders are saying.
    Go
Company
- Leadership
  - Leadership
    Learn about our experienced company executives and Board of Directors.
    Go
- Solution Partners
  - Solution Partners
    Agilysys has a broad collection of partners and APIs to help you assemble the perfect solution for you.
    Go
- Our Customers
  - Our Customers
    Discover how Agilysys customers like you are using our solutions to improve their business and guest experience.
    Go
- Investor Relations
  - Investor Relations
    Find financial reports, filings and information on our corporate governance.
    Go
- News
  - News
    Agilysys in the news
    Go
- Events
  - Events
    With the Agilysys commitment to 100% Hospitality solutions, we take industry events and conferences seriously. Please see where you can find Agilysys to learn more.
    Go
- Career
  - Career
    There’s always room at Agilysys for another innovative mind and enthusiastic spirit.
    Go
- FAQS
  - FAQS
    Go
Support
- Contact Support
  - Contact Support
    Find out how to engage with the Agilysys Support team.
    Go
- Microsoft Patch Testing
  - Microsoft Patch Testing
    See what Microsoft products and versions are currently support by Agilysys.
    Go
- Payment Center
  - Payment Center
    Find our EFT payment information.
    Go
- RMA Requests
  - RMA Requests
    Submit your Return Merchandise Authorization request.
    Go
- Supply Orders
  - Supply Orders
    Place supply orders for the most commonly required items.
    Go
- Hospitality IQ
  - Hospitality IQ
    Go
Blogs
MyAgilysys
Get a Demo
877 369 6208

〈
Home

× ☰

Explore

RESOURCES

WHAT'S THE BUZZ IN HOSPITALITY?

Self-Service Doesn’t Have to Mean Lack of Service

Oct 04, 2019

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality industry. It’s the 21^st century though, and consumers are incredibly self-sufficient – doing more using their smart devices from researching locales to booking online. Most reservations are completed almost entirely using self-service, often without a conversation with resort staff. Why should anyone expect the on-property experience to be considerably different? Contrary to conventional belief, self-service doesn’t necessarily translate to less interaction.

Today, self-service is an expected convenience. Delighting guests is the goal of every resort employee, and that’s precisely where technology supplements building stronger connections. Guest registration and check-in are tedious processes that most would gladly skip or handle remotely, at their convenience. Providing self-check-in and check-out options will only contribute to guest comfort. Using a lobby kiosk and enabling guests to check-in on their mobile devices changes their arrival experience altogether – making it much more seamless. By providing self-serve alternatives for those who want it, brands are elevating the hospitality experience.

Learn More About Our Solutions

Agilysys innovative hospitality technology helps you delight guests and engage staff at every interaction while providing visibility into the entire guest journey.

Digital self-service increases overall satisfaction with resort brands. As new generations of travelers and the online distribution marketplace constantly evolve, self-services in resorts, in terms of automated check-in, room selection and upgrades, digital keys, dining reservations, spa and golf bookings, checkout, and secure payment will eliminate the administrative front office tasks and present more opportunities for guest interaction.

The 2024 Global Hospitality Study

The 2024 Global Hospitality Study

Download Study

2025 article

2025 Hospitality Industry Conferences You Shouldn't Miss

Read More

Categories

First Post Newer Posts Older Posts Last Post