IT Services Management Solutions
Agilysys Professional Services is focused on helping corporations transform their IT organization to a business-aligned IT Service provider. We achieve this by drawing upon our deep technical expertise in management technology and our proven understanding of ITSM best practices to deliver tailored solutions to our customers
The IT Management practice delivers enterprise wide solutions to assist IT organizations to effectively and efficiently manage their IT resources (infrastructure, services, people) according to business requirements. We provide services and solutions aimed specifically to manage the IT Infrastructure and to manage IT Services. We enable our customers to manage their IT Services according to business demands and end-user requirements in a cost-effective manner and to deliver, support, and maintain the underlying IT resources according to service level objectives.
Solution Areas:
IT Infrastructure Management
The foundation of a successful IT Service is a stable and well managed IT Infrastructure. Agilysys provides management technology solutions to enable IT organizations to monitor and manage any layer of the IT Infrastructure.
Service Support Management
Maturing each of the ITIL-based Service Support Management domains (Incident, Problem, Change, Configuration, Release) is key for the continued success of any IT organization. Agilysys designs comprehensive end-to-end management solutions to fully support, deliver, and manage your IT Services. We can address a specific IT challenge your organization faces and develop a comprehensive Service Management solution that covers the technical aspects, the underlying process workflow, training and skill set requirements, and address management of change concerns and issues.
Business Service Management
A key element in provisioning effective IT Services is to manage the IT Services from a business perspective. This requires an end-to-end perspective and a more holistic view of the IT Service and its supporting elements. Through Service Level Management principles and the appropriate management technologies, Agilysys Professional Services empower executive IT Managers with the necessary data to make sound IT business decisions.
ITIL Process Consulting
The effective operations of an IT organization depend on well-defined and mature processes and workflows. Through workshops and interviews, our consultants will work with your managers and IT personnel to design, develop and document the processes needed to sustain your key IT services and operations. We identify and optimize areas to increase efficiency, suggest improvements to cover possible shortcomings and pinpoint key integration points to maximize synergy. We leverage our proven understanding of ITIL best practices and field experience to design and test effective processes.
ITIL Training
A key success factor for deploying successful ITSM solutions is a thorough understanding of the basics of ITIL (IT Infrastructure Library). Agilysys provides EXIN certified ITIL courses to help IT staff understand the basics of key ITIL concepts or to master the details of implementing ITIL-based processes. We provide ITIL Foundation, Practitioner, and Service Manager courses in both a classroom teacher-student environment and through web-based e-learning modules.
IT Management Consulting
Embarking on an ITSM Initiative can be an overwhelming challenge. Through analysis and assessments our consultants can assist senior management to avoid common pitfalls in deploying Service Management solutions. Without a well thought out plan, initiatives can spiral out of control with no ROI and no end in sight. We can mitigate these downfalls by analyzing your key business operations and objectives and develop a blueprint for deploying Service Management solutions.
Solution Offering Portfolio
Assessments
- IT Service Management
- IT Infrastructure Management
- ITIL Process Management
Management Consulting Workshops
- Service Support Workshops
- Service Delivery Workshops
- Data Center Infrastructure Management
HP Software Implementation
- Network Node Manager StartUp and Advanced Configuration
- Operations Manager StartUp and Advanced Configuration
- Performance Insight StartUp
- Service Manager StartUp and Advanced Deployment
- AssetCenter StartUp
- DecisionCenter StartUp
- Service Desk – Service Manager Migration
- ServiceCenter – Service Manager Migration
- Universal CMDB StartUp and Advanced Deployment
- Business Availability Center StartUp and Advanced Deployment
ITIL Training
- ITIL Foundation (web-based and classroom)
- ITIL Service Managers
- ITIL Practitioner - Support and Restore
- ITIL Practitioner - Release and Control
Support
- Project Management
- On-site Residency Services